Frequently Asked Questions

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One Home, One App

The app works with all Geeni smart home devices, allowing easy control of your home from your Android or iOS smartphone. Allow your family, neighbors, and guests to access all your Geeni Smart Home devices.
Customer Reviews

Overall rating: 4.5826774 / 5 from 127 reviews.

AI Generated Review Summary

The Geeni Look 1080p Indoor Camera offers intuitive and user-friendly surveillance with full HD viewing, motion sensor alerts, and night vision. Customers appreciate its easy installation and clear motion detection. However, opinions vary on the microphone quality and playback functionality.

Summary topics

  • Microphone Quality: 11%
  • Motion Detection: 18%
  • Ease of Installation: 11%

Review topics: ["quality","hardware","performance","issues","installation","features","work","camera","motion","picture","detection","night vision","audio","app","version","microphone","brand","styles","solution","unit","notifications","sensitivity","filter","side","card","friends","experience"].

Review highlights

  • "I love the motion detection and the voice detection."GodBlessedOne
  • "Completely satisfied with the motion detection and night vision."Berta
  • "The units perform very well."Emerson D.

Reviews

Love my new cameras gives me a sense of relief.

"I bought four of these to put all over from the inside windows looking out I have one on a carport. It gives me a sense of feeling like I can work at peace and alerts me when any movement is near my house. I can take a quick glance and I'm back to being relieved. I've had stuff stolen in the past off my carport/property and now this alerts me very quickly. I love this and you don't have to pay for the app. Unless you want to store stuff. Which I have no need at this time to store anything yet."

Stephanie C. (5/5)

πŸ‘

"πŸ‘"

michael w. (4/5)

Excelente calidad

"Lo recomiendo mucho este producto es excelente"

Magdalena L. (5/5)

Horrible Customer Service

"Camera actually works really great. However, I have been trying to cancel my service for 3 months and keep getting the the run around."

Carlos (1/5)

Was very easy to add

"Was very easy to add to my current app and works well for what I need"

Kristi H. (5/5)

"Love the simplicity. Easy to use, inexpensive cloud costs annually, and simple app. Just lovely."

Lissa (5/5)

Great Value. . . Great Tool

"Delivers as promised. . . A great view of my crawlspace with the night-vision. . . Easy to set up and a snap to install."

Andrew A. (5/5)

"Thank you I really appreciate"

Lina (5/5)

"Thank you so much for my package. I really appreciate it. Have a wonderful day."

Lina (5/5)

"Thank you very much for my package"

Lina (5/5)

Q&A

I have this in my garage and had the Motion detection scheduled from 12 am to 8 am in case someone breaks into my garage but since the last update on March 23, 2022 it send notifications all day long when I go into my garage or even open the garage door so the schedule doesn’t work
Hi John, I can tell from the feedback that you must have an unpleasant experience. Please ensure that the motion detection was set to High and all the permissions from the phone settings was enable. For more assistance, please call us at phone +1 (888) 232-3143, from Mon-Sun, 10:00 AM to 7:00 PM EST.
Does the camera have to be plugged into an AC outlet or can you use other power sources?
Hi Ted! We appreciate your interest with our products. Sadly, this model of the camera needs to be always plugged in to an outlet to ensure that the power that it will get is enough to make it working 24/7. For immediate assistance, you can reach us through our chat support platform or for your convenience, you may also set a scheduled callback: https://support.mygeeni.com/hc/en-us/articles/360053126594. We are open everyday from 10AM to 7PM EST.
How many hours of 1080P video can be stored on an installed 128GB microSD card?
Hi Floyd, With a 128GB card, you can record up to approximately 24 hours of video.